Saturday, January 19, 2008

Curse and swear your way to a live person

From Lifehacker (which is an amazing site you MUST check out):
Many IVR (interactive voice response) systems are programmed to recognize key words. Among those keywords are frequently a list of swear words, like the FCC's dirty 7. When asked to respond, use one of those epithets and you will likely be transferred directly to a live human being.

It certainly doesn't have the relaxed sophistication of GetHuman, but if it gets the job done... as they say, the squeaky wheel gets the grease. I gave it a try this morning.

After calling a couple phone numbers with IVR systems and not having too much luck (I could have been saying anything, as long as it wasn't on their menu they were confused). But my third try did the trick. The IVR operator gave me a list of options, I said, "F*@#!" and he said: "I think you said you want to talk to a customer service agent. Is this correct?"
This strikes me as the most hilarious thing ever. I wonder if I'll ever be irritated enough to try it!

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